ReplyRank makes it visible. We contact public support inboxes, track every reply, and publish the numbers so the market can see who's responsive and who isn't.
ReplyRank measures what happens after a real first touch to a public company inbox, then makes the aggregate result easy to inspect.
ReplyRank is a reply-maximization engine for public support inboxes. It tracks four common public inbox types:
For each selected public inbox—support@, help@, contact@, or partnerships@—ReplyRank sends one clean first-touch message. It does not run a pitch or follow-up sequence.
A matched inbound response is classified as human_reply, auto_reply, redirect, opt_out, or bounce. The public total is the number of matched classified inbound outcomes—not page views or votes. Human replies are the signal used for reply-rate rankings.
Each tracked company gets a public /c/<company-slug> page with contacted inbox outcomes. A company can open /claim, verify with a work email, then claim the profile, redirect future outreach, or opt out.
The total counts matched classified inbound outcomes. Human replies are the separate signal used for reply-rate rankings.
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"80% of companies believe they deliver superior service. Only 8% of their customers agree."
We built ReplyRank because the gap between perceived and actual responsiveness is enormous — and nobody was measuring it publicly. Not once a year in a benchmark report. Not in a private dashboard. Publicly. In real time.
Companies that respond deserve to be known for it. Companies that don't should see it.
Company representatives can verify ownership with a work email to claim the profile, redirect outreach, or opt out.